All damages must be reported within 72 hours.Any charges incurred for failed delivery, return or re-delivery will need to be paid or will be deducted from your refund. We will then contact you to re-arrange or cancel your order. If the courier is still unable to deliver after this point, the Goods will be returned to The Lighting Centre. After this point, they will hold the goods for 4/5 days so you can arrange to collect the goods from the DPD depot. If you do not contact the courier, a further delivery attempt will be made. If no one is available to take delivery from our couriers, a calling card will be left. Somebody will need to sign for your delivery unless you specify special delivery instructions in advance.We will not send out part orders without your agreement. If an item is out of stock and unlikely to be available within an acceptable period of time we will contact you so that you may amend or cancel your order with us.We will email you with an expected delivery date. Larger more expensive items, and special order items may take longer. Fast moving items which we hold in stock, will be dispatched on a next working day service.(Except Bank or National Holidays relevant to the country of destination.) Deliveries are normally made by DPD between the hours of 9am to 5pm Monday to Friday.Please see below for a list of postcodes. These area include the Scottish Highlands and Islands, Northern & Southern Ireland, Channel Islands and the Isle of Man. An additional £13.95 charge will apply to areas outside UK Mainland.All UK Mainland orders over £75.00 will be delivered carriage FREE.

All UK Mainland orders under £75.00 a charge of £6.95 applies.

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